Privacy Policy

Last updated: August 17, 2025

Osorio Clearance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our gardening and clearance services.

By using our website or services, you agree to the practices outlined in this policy.

1. Who We Are

Business Name: Osorio Clearance
Address: 19 Okehampton Road, London, N12 9TX, United Kingdom
Email: info@osorioclearance.co.uk
Phone: 075 0093 9566

2. Information We Collect

We may collect the following personal information:

a. Contact Information

Full name
Email address
Phone number
Service address (for on-site services)

b. Service & Transaction Information

Service inquiries or bookings
Appointment and quote details
Payment history (if applicable)

c. Website & Technical Data

IP address
Browser type and device
Pages visited and website usage patterns (via cookies or analytics tools)

3. How We Use Your Information

We use your data to:

Provide and manage gardening and clearance services
Respond to your inquiries and requests
Send quotes, invoices, and booking confirmations
Improve our website and customer experience
Comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

Your consent (e.g., when you fill out a form)
Performance of a contract (e.g., when you book a service)
Legal obligations (e.g., for tax and record-keeping)
Legitimate interests (e.g., improving services)

5. Data Sharing

We do not sell your data. We may share your personal information with:

Trusted subcontractors and service providers (e.g., garden workers or removal teams)
IT or payment service providers (for secure transactions and communications)
Government or law enforcement if legally required

All third parties are obligated to keep your data secure and only use it for specified purposes.

6. Data Retention

We retain personal information only as long as necessary:

Customer records: up to 6 years (for legal/accounting purposes)
Service inquiries (without bookings): up to 12 months
Analytics/cookie data: up to 24 months (anonymised or pseudonymised)

7. Your Rights

Under data protection laws, you have rights including:

Access to your personal data
Rectification of inaccurate data
Erasure of your data ("right to be forgotten")
Restriction or objection to processing
Data portability
Right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email: info@osorioclearance.co.uk

8. Cookies

Our website may use cookies and similar technologies to improve functionality and understand visitor behavior. You can manage cookie settings in your browser.

9. Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from anyone under that age.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.